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Terms of Service

Last updated: February 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Scorafy platform ("Platform", "Service"), operated by Cognitiv Pty Ltd (ACN 688 133 977, ABN 51 688 133 977) ("Cognitiv", "we", "us", "our"). By creating an account or using the Platform, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use the Platform.

2. Definitions

  • "Account" means a registered user account on the Platform.
  • "Assessment" means a questionnaire, survey, or evaluation created by an Account holder using the Platform.
  • "Respondent" means any individual who completes an Assessment.
  • "Report" means the AI-generated analysis produced from a Respondent's answers.
  • "You" or "User" means the individual or organisation that holds an Account.

3. Account Registration

To use the Platform, you must create an Account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activity that occurs under your Account.
  • Notifying us immediately of any unauthorised use of your Account.

You must be at least 18 years of age to create an Account. If you are registering on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

4. Acceptable Use

You agree not to use the Platform to:

  • Violate any applicable law, regulation, or third-party rights.
  • Create Assessments that collect sensitive personal information (such as health, financial, or biometric data) without appropriate legal basis and consent.
  • Distribute malware, spam, or any harmful content.
  • Attempt to access, tamper with, or reverse-engineer any part of the Platform's infrastructure, code, or AI systems.
  • Use the Platform in a manner that could disable, overburden, or impair its operation.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to suspend or terminate your Account if we reasonably believe you have breached these terms.

5. Subscription, Billing, and Refunds

The Platform offers tiered subscription plans. By subscribing to a paid plan, you agree to pay the applicable fees as described on our pricing page. Payments are processed via Stripe and billed monthly unless otherwise stated.

  • Free plan: Subject to usage limits as described on the pricing page. We may modify free plan features at any time.
  • Paid plans: Fees are charged at the start of each billing cycle. All fees are in Australian Dollars (AUD) unless otherwise stated.
  • Upgrades and downgrades: You may change your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.
  • Refunds: Fees are generally non-refundable. If you cancel a paid plan, you retain access until the end of your current billing period. We may, at our sole discretion, issue refunds on a case-by-case basis.
  • Failed payments: If a payment fails, we may restrict access to paid features until the outstanding amount is settled.

6. Intellectual Property

Your content: You retain all ownership and intellectual property rights in the Assessments you create, the questions you write, the methodology you provide, and any data you upload to the Platform.

AI-generated Reports: Reports generated by the Platform's AI are produced for your use. You may use, share, and distribute Reports as you see fit, subject to any applicable Respondent privacy obligations.

Our platform: All rights in the Platform itself - including its design, code, branding, and underlying AI technology - remain with Cognitiv Pty Ltd. Nothing in these Terms transfers any ownership of the Platform to you.

Licence to operate: By uploading content to the Platform, you grant us a limited licence to process, store, and display that content solely for the purpose of providing the Service.

7. AI-Generated Content Disclaimer

The Platform uses artificial intelligence (specifically, Claude by Anthropic) to generate Reports based on Respondent answers and any methodology you provide.

AI-generated Reports are not professional advice. Reports are intended as informational tools and should not be relied upon as a substitute for professional coaching, medical, psychological, legal, or financial advice.

While we strive for accuracy, AI-generated content may contain errors, inaccuracies, or biases. You are responsible for reviewing Reports before sharing them with Respondents and for determining their suitability for your intended purpose.

We do not guarantee that AI-generated content will be free from error, and we disclaim all liability arising from reliance on AI-generated Reports.

8. Data Collection and Respondent Privacy

When you create and distribute Assessments, you are the data controller for Respondent data collected through those Assessments. You are responsible for:

  • Providing appropriate privacy notices to your Respondents.
  • Obtaining any required consent before collecting personal information.
  • Ensuring your use of Respondent data complies with all applicable privacy laws, including the Australian Privacy Act 1988.

We process Respondent data on your behalf to operate the Platform and generate Reports. For details on how we handle data, please refer to our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by Australian law:

  • The Platform is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.
  • We do not warrant that the Platform will be uninterrupted, error-free, or secure.
  • Our total liability for any claim arising from or relating to these Terms or the Platform shall not exceed the amount you paid to us in the 12 months preceding the claim.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Cognitiv Pty Ltd and its directors, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Platform.
  • Your breach of these Terms.
  • Your collection, use, or handling of Respondent data.
  • Any content you create, upload, or distribute through the Platform.

11. Termination

By you: You may close your Account at any time through your account settings or by contacting us. Closing your Account will cancel any active subscription at the end of the current billing period.

By us: We may suspend or terminate your Account at any time if you breach these Terms, if we are required to do so by law, or if we discontinue the Platform. We will provide reasonable notice where possible.

Effect of termination: Upon termination, your right to use the Platform ceases. We will retain your data for a reasonable period to allow you to export it, after which it may be deleted. Provisions that by their nature should survive termination (such as limitation of liability and indemnification) will remain in effect.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or through a notice on the Platform. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

14. Contact

If you have any questions about these Terms, please contact us: